Terms And Conditions

INTRODUCTION

Thank you for visiting Oakharts.com (the “Website”). Your use of the Website and any transactions conducted on it are subject to the following Terms and Conditions (“Terms”). By accessing the Website and participating in any transactions, you hereby confirm that you have read, comprehended, and accepted these Terms. Should you disagree with any aspect of these Terms, kindly refrain from using the Website or proceeding with any purchases.

DEFINITIONS

“Agreement” refers to this Terms and Conditions and the Privacy Policy and other documents provided to you by the Website;
“Product” or “Item” refers to the products or goods available for sale on the website.
“Service” or “Services” refers to the services available on the website (e.g. placing an order or writing a customer review)
“User”, “You” and “your” refer to the person who is accessing or taking any service from us.
“Customer” refers to the user who accesses the website and makes the payment for purchasing products available on the Website;
“We”, “us”, and “our” are references to Oakharts;
”Website” shall mean and include “https://oakharts.com”, and any successor Website or any of our affiliates;
“Customer Account” shall mean an electronic account opened for the customer for purchasing products offered on the website;

INTERPRETATION

All references to the singular include the plural and vice versa and the word “includes” should be construed as “without limitation”.
Words importing any gender shall include all the other genders.
Reference to any statute, ordinance, or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments, or replacements for the time being in force.
All headings, bold typing, and italics (if any) have been inserted for convenience of reference only and do not define limit, or affect the meaning or interpretation of the terms of this Agreement.

INTRODUCTION AND SCOPE

Scope. These Terms govern your use of the Website and the Services. Except as otherwise specified, these Terms do not apply to Third-Party Products or Services, which are governed by their terms of service.

Eligibility: Certain Service of the Website is not available to users under the age of 16 or any users suspended or removed from the system by us for any reason.

Electronic Communication: When you use this Website or send e-mails and other electronic communications from your desktop or mobile device to us, you are communicating with us electronically. By sending, you agree to receive a reply communications from us electronically in the same format and you can keep copies of these communications for your records.

SERVICES

At OakHarts, our love for the enchanting world of aquatic life didn’t begin amidst the vast oceans or grand coral reefs; it started in the serene tranquility of a simple fish tank. We were captivated by how these glass enclosures could bring a slice of nature right into our living rooms. The way they mesmerize our senses and soothe our souls is nothing short of magical.
Our mission is two-fold: to educate and inspire. We believe that the aquatic world holds endless wonders waiting to be explored. Our comprehensive guides cover everything you need, whether you’re just dipping your toes into the mesmerizing world of aquascaping or you’re a seasoned aquarist looking to deepen your knowledge.

MODIFICATIONS TO THE SERVICE

Oakharts.com reserves the right to modify, update, or discontinue any part of the Services or the Website at any time without prior notice. We may add or remove features, products, or content as we see fit to improve user experience and business operations.

INTRODUCTION

ACCOUNT

To access the website and utilize specific resources, you may need to provide specific information and create a user ID and password to establish an account.

By creating an account, you acknowledge that the information you provide is accurate, and you commit to keeping your details up-to-date. You are responsible for ensuring the security of all your user names, passwords, and registration information, including unique account identifiers or historical billing details. Any usage of your accounts, whether authorized or unauthorized, is solely your responsibility.

In the event of any unauthorized activity or security breaches concerning your accounts, you agree to promptly notify us. We reserve the right, at our discretion, to suspend or terminate any of your user names and passwords at any time, with or without prior notice.

COMMUNITY FORUM AND DISCUSSIONS

OakHarts may host community forums, discussion boards, or chat features to facilitate interaction among users interested in aquatic hobbies. We encourage users to engage in these forums respectfully and responsibly. While we promote open discussions and the exchange of ideas, OakHarts reserves the right to moderate content and may remove or restrict access to users who violate our Community Guidelines.

ORDERING AND PAYMENT

• Payment Responsibility
By making a purchase or transaction on OakHarts.com (“Website”), you agree to pay all applicable fees and charges associated with the purchase in accordance with the pricing and payment terms presented to you at the time of purchase.
• Payment Methods
We accept payment through various methods, including but not limited to credit cards, debit cards, and electronic payment systems. Payment methods may vary based on your location and the products or services you are purchasing.
• Payment Authorization
By providing your payment information, you authorize us to charge the specified amount to your selected payment method. You agree to maintain accurate and up-to-date payment information on your account.
• Pricing and Currency
All prices and charges displayed on the Website are in the currency specified on the Website. Prices are subject to change without notice. You are responsible for any applicable taxes or additional fees associated with your purchase.
• Security
We take reasonable measures to secure your payment information; however, we cannot guarantee the security of data transmission over the internet. You are responsible for maintaining the confidentiality of your payment information.
• Payment Disputes
If you have any concerns or disputes related to a payment made on the Website, please contact our customer support at info@oakharts.com for resolution.
• Currency Conversion
If your payment is processed in a currency different from the one displayed on the Website, your payment provider may apply currency conversion fees, and the final amount charged may vary based on exchange rates.
• Payment Confirmation
Upon successful payment, you will receive a confirmation email or notification confirming the details of your purchase. Please retain this information for your records.
• Changes to Payment Terms
OakHarts reserves the right to modify or update these Payment Terms at any time without prior notice. It is your responsibility to review these terms periodically.

By placing an order on Oakharts.com, you agree to abide by the terms of the payment and ordering clause. These provisions are designed to ensure a secure and efficient ordering process while offering support and assistance to our valued customers.

GENERAL CONDITIONS

• We do not guarantee the accuracy, completeness, validity, or timeliness of the information listed by us.
• We make material changes to these terms and conditions from time to time, we may notify you either by prominently posting a notice of such changes or via email communication.
• The website is licensed to you on a limited, non-exclusive, non-transferable, non-sublicensable basis, solely to be used in connection with the Service for your private, personal, non-commercial use, subject to all the terms and conditions of this Agreement as they apply to the Service. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
• You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by oakharts.com in writing.
• You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by oakharts.com in advance.
• We reserve the right to any printing errors on this site as well as the final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality, and resolution. We always try our best to expose the products as accurately as possible.

SHIPPING AND DELIVERY

For products available for purchase on OakHarts.com, delivery times may vary based on factors such as location, product availability, and shipping method. While we make efforts to provide estimated delivery windows, we do not guarantee specific delivery dates or times.

Shipping

At OakHarts, we are committed to delivering a hassle-free shopping experience for aquatic enthusiasts. We partner with trusted carriers to ensure the prompt delivery of your orders. Delivery times may vary depending on several factors, including your location, product availability, and your chosen shipping method. While we strive to provide estimated delivery windows, please note that specific delivery dates or times cannot be guaranteed.

Currently, we offer delivery services within the United Kingdom, United States, and Europe, bringing our products closer to aquatic enthusiasts across these regions. Shipping fees, if applicable, are determined based on factors such as your order total, shipping destination, and the selected shipping method.

We aim to keep our shipping fees transparent, and these details will be clearly communicated during the checkout process. Please review our Shipping and Cancellation Policy for more information about shipping fees, delivery areas, and expectations regarding product delivery.

Cancellation of Orders

We understand that circumstances may change, and you may need to cancel an order. You have the option to request the cancellation of an order before it is dispatched. To initiate an order cancellation, please contact our dedicated customer support team promptly. We strive to accommodate your cancellation requests, but please be aware that the ability to cancel an order may be subject to the specific policies of individual suppliers and products.

If an order is successfully cancelled in accordance with our cancellation policy, any payments made for the cancelled order will be promptly refunded to the original payment method used for the purchase. Please note that certain products or services may have unique cancellation fees or terms outlined by the supplier, and we encourage users to review the cancellation policies associated with individual products and services. Your satisfaction is important to us, and we are here to assist you throughout your OakHarts shopping experience.

RETURNS AND REFUNDS POLICY

At OakHarts, we want to ensure that your shopping experience is as delightful as your aquatic hobby. We understand that there may be instances when you need to return a product, and we’re here to assist you with our Returns and Refund Policy. If you receive a product that is damaged, defective, or not as described, we offer a hassle-free return process.

Please contact our customer support team within 15 days of receiving your order to initiate the return process. In the event of a return, we provide two options: replacement or refund. The choice between a replacement or refund is at your discretion, subject to product availability.

To return a product, it must be in its original condition, unused, and in its original packaging. Once your return is received and inspected, we will notify you of the approval or rejection of your refund or replacement. If your return is approved, the refund will be processed to the original payment method used for the purchase, or a replacement product will be dispatched, depending on your choice and product availability.

Please note that specific products or categories may have unique return policies or restrictions, so we recommend reviewing the individual product details for any additional terms and conditions. Your satisfaction is our priority, and we are dedicated to ensuring a smooth returns and refund process for you. For any questions or assistance with returns, please contact our customer support team at info@oakharts.com. We are here to help you make the most of your aquatic journey with OakHarts.

AQUATIC PRODUCT

OakHarts is committed to delivering accurate and comprehensive descriptions of aquatic products available for purchase on our Website. We strive to provide you with detailed information, including product specifications, images, and usage recommendations. However, it’s important to note that product descriptions serve as informational guides and may not always perfectly represent the actual product.

Aquatic products, especially natural items like live plants and fish, can exhibit variations in appearance, size, and behavior. While we make every effort to offer accurate product information, users should be aware that there might be slight differences between the product descriptions and the actual items received. We recommend reviewing product details, compatibility, and user reviews before making a purchase decision.

AQUATIC PRODUCT AVAILABILITY

OakHarts strives to maintain a diverse selection of aquatic products to meet the needs and preferences of our users. However, please be aware that product availability may vary based on factors such as seasonal demand and supplier availability. We do not guarantee the continuous availability of specific products, and items may be temporarily out of stock. Users are encouraged to check product availability before placing orders.

AQUASCAPING AND FISH CARE GUIDES

OakHarts provides a range of educational content, including aquascaping guides and fish care articles. While we endeavor to offer accurate and helpful information, it’s important to recognize that these guides are intended for informational purposes only. The guidance and recommendations provided in our educational content should not be considered as a substitute for professional advice or expertise.

Before implementing any advice or recommendations from our educational content, users should consult with experts, conduct independent research, and consider their specific circumstances. Individual aquatic environments may vary, and it’s crucial to ensure that any actions taken align with the unique conditions of your aquatic setup.

AQUATIC SPECIES RESPONSIBILITY

OakHarts promotes responsible and ethical ownership of aquatic species. We encourage users to research and understand the requirements and care needs of live aquatic species before making a purchase. It is the responsibility of the user to provide suitable living conditions, nutrition, and care for any aquatic species acquired through our platform.

GEOGRAPHIC RESTRICTION

We reserve the right, but not the obligation, to limit the usage or supply of any service to any person, geographic region, or jurisdiction. We may use this right as per necessity. We reserve the right to suspend any Service at any time. Any offer to provide any Service made on this website is invalid where banned.

USER RESPONSIBILITIES

You shall use the Service and Website for a lawful purpose and comply with all the applicable laws while using the Website;
You shall not use or access the Website for collecting any market research for some competing business;
You shall not misrepresent or impersonate any person or entity for any false or illegal purpose;
You will not use any device, scraper, or any automated thing to access the Website by any means without taking permission.
You will inform us about anything that is inappropriate or you can inform us if you find something illegal;
You will not interfere with or try to interrupt the proper operation of the Website through the use of any virus, device, transmission mechanism, software, or routine, or access or try to gain access to any data, files, or passwords connected to the Website through hacking, password or data mining, or any other means;
You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead oakharts.com or third parties as to the origin of any Submissions or Content.
You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes, or third-party claims.
You will let us know about the unsuitable content of which you become aware. If you discover something that infringes any law, please let us know, and we’ll review it.

We reserve the right, in our sole and absolute discretion, to deny you access to the Website or any service, or any portion of the Website or service, without notice, and to remove any content.

EXCLUSION OF LIABILITY

We take no responsibility for any indirect damage that may result from the product. www.oakharts.com is not responsible for late deliveries for special occasions, or other events. We encourage customers to place their orders in advance to ensure there is enough time to receive their items.

We accept no responsibility for delays/errors due to circumstances outside of our ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, or reduced or non-delivery from the supplier.

You understand and agree that we (a) do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us or any third parties; and (b) shall not be responsible for any materials posted by us or any third party. You shall use your judgment, caution, and common sense in evaluating any prospective methods or offers and any information provided by us or any third party.

Further, we shall not be liable for direct, indirect consequential, or any other form of loss or damage that may be suffered by a user through the use of the www.oakharts.com Website including loss of data or information or any kind of financial or physical loss or damage.

In no event shall Oakharts, nor its Owner, directors, employees, partners, agents, suppliers, or affiliates, be accountable for any indirect, incidental, special, eventful, or exemplary costs, including without limitation, loss of proceeds, figures, usage, goodwill, or other intangible losses, consequential from (i) your use or access of or failure to access or use the Service; (ii) any conduct or content of any third party on the Service; and (iii) unlawful access, use or alteration of your transmissions or content, whether or not based on guarantee, agreement, domestic wrong (including carelessness) or any other lawful concept, whether or not we’ve been aware of the possibility of such damage.

TYPOGRAPHICAL ERRORS

In the event of any typographical errors or inaccuracies in product descriptions, pricing, or other content, Oakharts.com reserves the right to correct the errors and cancel or refuse any affected orders.

NO RESPONSIBILITY

We are not responsible to you for:

any losses you suffer because the information you put into our website is inaccurate or incomplete; or
any losses you suffer because you cannot use our website at any time; or
any errors in or omissions from our website; or
any unauthorized access or loss of personal information that is beyond our control.

THIRD-PARTY LINKS

The Website may comprise links to external or third-party Websites (“External Sites”). These links are provided exclusively as ease to you and not as an authorization by us of the content on such External Sites. The content of such External Sites is created and used by others. You can communicate with the site administrator for those External Sites. We are not accountable for the content provided in the link of any External Sites and do not provide any representations about the content or correctness of the information on such External Sites. You should take safety measures when you are downloading files from all these Websites to safeguard your computer from viruses and other critical programs. If you agree to access linked External Sites, you do so at your own risk.

PERSONAL INFORMATION AND PRIVACY POLICY

By accessing or using this Website, you approve us to use, store, or otherwise process your personal information as per our Privacy Policy.

ERRORS, INACCURACIES, AND OMISSIONS

Every effort has been taken to ensure that the information offered on this Website is accurate and error-free. We apologize for any errors or omissions that may have occurred. We cannot give you any warranty that usage of the Website will be error-free or fit for purpose, timely, that defects will be amended, or that the site or the server that makes it available is free of viruses or bugs or signifies the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The website and the service are provided on an “as is” and “as available” basis without any warranties of any kind, including that the website will operate error-free or that the website, its servers, or its content or service are free of computer viruses or similar contamination or destructive features.

We disclaim all licenses or warranties, including, but not limited to, licenses or warranties of title, merchantability, non-violation of third parties’ rights, and fitness for a particular purpose, and any warranties arising from a matter of dealing, course of performance, or usage of trade. In relation to any warranty, contract, or common law tort claims: (i) we shall not be liable for any unintended, incidental, or substantial damages, lost profits, or damages resulting from lost data or business stoppage resulting from the use or inability to access and use the website or the content, even if we have been recommended of the possibility of such damages.

The website may comprise technical incorrectness or typographical errors or omissions. Unless required by applicable laws, we are not accountable for any such typographical, technical, or pricing errors recorded on the website. The website may contain information on certain services, not all of which are available in every location. A reference to a service on the websites does not suggest that such service is or will be accessible in your location. We reserve the right to do changes, corrections, and/or improvements to the website at any time without notice.

COPYRIGHT AND TRADEMARK

The Website contains material, such as software, text, graphics, images, designs, sound recordings, audiovisual works, and other material provided by or on behalf of us (collectively referred to as the “Content”). The Content may be possessed by us or third parties. Unauthorized use of the Content may infringe copyright, trademark, and other laws. You have no rights in or to the Content, and you will not take the Content except as allowed under this Agreement. No other use is allowed without prior written consent from us. You must recollect all copyright and other proprietary notices contained in the original Content on any copy you make of the Content. You may not transfer, provide license or sub-license, sell, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose. The use or posting of the Content on any other Website or in a networked computer environment for any purpose is expressly prohibited.
If you infringe any part of this Agreement, your permission to access and/or use the Content and the Website automatically terminates and you must immediately destroy any copies you have made of the Content.
Our trademarks, service marks, and logos used and displayed on the Website are registered and unregistered trademarks or service marks of us. Other product and service names located on the Website may be trademarks or service marks owned by others (the “Third-Party Trademarks,” and, collectively with us, the “Trademarks”). Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks, without our prior written permission specific for each such use. None of the Content may be retransmitted without our express, written consent for every instance.

INDEMNIFICATION

ou agree to defend, indemnify, and hold us and our officers, directors, employees, successors, licensees and assigns harmless from and against any claims, actions, or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of this Agreement or your misuse of the Content or the Website. We shall provide notice to you of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit, or proceeding. We reserve the right, at your expense, to assume the exclusive defense and control of any matter that is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting our defense of such matter.

SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

TERMINATION

Term. The Services will be provided to you can be canceled or terminated by us. We may terminate these Services at any time, with or without cause, upon written notice. We will have no liability to you or any third party because of such termination. Termination of these Terms will terminate all of your Services subscriptions.

Effect of Termination. Upon termination of these Terms for any reason, or cancellation or expiration of your Services: (a) We will cease providing the Services; (b) you will not be entitled to any refunds or usage fees, or any other fees, pro-rata or otherwise; (c) any fees you owe to us will immediately become due and payable in full, and (d) we may delete your archived data within 30 days. All sections of the Terms that expressly provide for survival, or by their nature should survive, will survive termination of the Terms, including, without limitation, indemnification, warranty disclaimers, and limitations of liability.

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties hereto concerning the subject matter contained in this Agreement.

DISPUTE RESOLUTION

If a dispute arises between you and the website www.oakharts.com, our goal is to resolve such a dispute quickly and cost-effectively. Accordingly, you and the website agree that we will resolve any claim or controversy at law or equity that arises between us out of this Agreement or the website and mobile application Services (a “Claim”) following this section entitled “Dispute Resolution.” Before resorting to these alternatives, you agree to first contact us directly to seek dispute assistance by going to Customer Service.

ARBITRATION OPTION

For any claim arising between you and www.oakharts.com (excluding claims for injunctive or other equitable relief), the party requesting relief may elect to resolve the dispute cost-effectively through binding non-appearance-based arbitration. A party electing arbitration must initiate such arbitration through an established alternative dispute resolution (“ADR”) provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: (a) the arbitration will be conducted by telephone, online, and/or be solely based on written submissions, the specific manner will be chosen by the party initiating the arbitration; (b) the arbitration will not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties, and (c) if an arbitrator renders an award the party receiving the award may enter any judgment on the award in any court of competent jurisdiction.

GOVERNING LAW AND JUDICIAL RECOURSE

The terms herein will be governed by and construed under the laws of England and Wales without giving effect to any principles of conflicts of law. The English Courts shall have exclusive jurisdiction over any dispute arising from the use of the Website.

FORCE MAJEURE

We will have no liability to you, your users, or any third party for any failure us to perform its obligations under these Terms if such non-performance arises as a result of the occurrence of an event beyond our reasonable control of us, including, without limitation, an act of war or terrorism, natural disaster, failure of electricity supply, riot, civil disorder, or civil commotion or other force majeure event.

ASSIGNMENT

We shall have the right to assign/transfer this agreement to any third party including our holding, subsidiaries, affiliates, associates, and group companies, without any consent of the User.

CONTACT INFORMATION

If you have any questions about these Terms, please contact us at Info@oakharts.com.